shipping policy
🚚 Gleam & Grace Shipping Policy
Effective Date: [11/2/2025]
Website: https://ashtoncapener.myshopify.com
Brand: Gleam & Grace
At Gleam & Grace, we’re committed to ensuring your skincare essentials arrive quickly, safely, and in perfect condition. Please review our shipping policy below to understand how we handle orders and delivery.
🌸 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another email notification once your order has shipped.
During high-volume periods (such as holidays, sales, or new product launches), processing times may be slightly extended — but we’ll always keep you informed.
🚚 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We currently ship to customers within [insert applicable regions — e.g., the United States, Canada, etc.].
Estimated Delivery Times:
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Standard Shipping: 3–7 business days
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Express Shipping: 2–3 business days
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International Shipping: 7–14 business days (depending on location and customs clearance)
Please note: delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.
💫 Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package in real time.
If you haven’t received your tracking number within 5 business days, please contact us at support@ashtoncapener@gmail.com
🕊️ Shipping Destinations
We currently ship to most regions. If you don’t see your location listed at checkout, please reach out to our support team — we’ll do our best to accommodate your order.
📦 Lost or Delayed Packages
Once an order is shipped, it becomes the responsibility of the shipping carrier.
If your package appears lost or delayed, please contact the carrier directly using your tracking number. However, you can always reach out to us for support — we’ll do our best to help resolve the issue.
🌿 Damaged or Incorrect Orders
If your order arrives damaged, missing items, or incorrect, please contact us within 7 days of receiving your package at support@ashtoncapener@gmail.com
Include your order number and clear photos of the product and packaging so we can make it right as quickly as possible.
💌 International Shipping
International customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in the product price or shipping cost.
Customs delays are beyond our control, but we’ll always provide tracking updates to keep you informed.
🔁 Returns Due to Shipping Issues
If an order is returned to us due to an incorrect or incomplete address provided by the customer, or if the package was unclaimed, the customer will be responsible for the cost of reshipping.
Please double-check your shipping details before completing your order.
💖 Questions About Shipping?
We’re here to help!
For any questions or concerns regarding your order, please contact us at:
📧 support@ashtoncapener@gmail.com
🌐 https://ashtoncapener.myshopify.com
✨ Gleam & Grace — delivering confidence, care, and a radiant glow straight to your door.